I'm hoping to get some suggestions on what you found was the best way to import your pics on iMac and/or if you guys experienced the same image capture issue.

its similar to the drag and drop approach on the PC which I did with my previous iPhones but most of the time it doesn't work.Īpple/genuis bar support isn't of much help and have been giving the generic answers such as restoring phone and or restarting Mac/phone when I reached out about the Image Capture error. Ive tried 1) photos app which imports the pics/videos the fastest but to me it isn't user friendly since I want the actual jpg/mov/heic files and my library has duplicates now since it was sourcing iCloud automatically as well my iPhone.Ģ) image capture - slowest way of importing, took 8+ hours import 4K videos and it failed on more than half if the videos (approx 40gb) with ImageCaptureCore error -9937. high efficiency format for camera (should I switch it to most compatible?) all I am trying to do is import from the X to iMac and then transfer the files to a external hd as backup. Go to Settings > Camera > Formats, then choose Most Compatible.

I'm new to MacOS (was using PC prior to this) so its a bit hard to isolate if its an iPhone X issue or iMac. The first thing you need to try is to change the settings on your iPhone. I've been in a bit of a bind since upgrading to iPhone X and getting a iMac (high Sierra) last December.

Image capture error 9937